Contact support
Email idpocket.app@gmail.com.
Include the app version, iOS version, device model, and the steps that caused the issue. Do not attach a backup, document image, identification number, or other sensitive information unless it is essential and you understand the risk.
Before contacting us
- Confirm that iOS and ID Pocket are up to date.
- For purchase issues, use Restore Purchases while signed in to the Apple Account that made the purchase.
- For iCloud issues, confirm that iCloud Drive is enabled and that your Apple Account has available storage.
- For camera or photo access, review ID Pocket permissions in iOS Settings.
Backup reminder
Backups contain sensitive information and should be stored only in trusted locations. A North America backup cannot be restored into another regional edition.
Privacy
ID Pocket has no developer-operated account or document-storage service. Review the Privacy Policy for details.